Failures and updates

Exact System Status - Incident History

• Exact Online - Scheduled Maintenance on February 22nd 22 February 2025
  THIS IS A SCHEDULED EVENT Feb 22, 22:00 CET - Feb 23, 01:00 CETFeb 18, 10:03 CETScheduled - You may experience short interruptions on Saturday February 22nd between 22:00 CET and 01:00 CET due to scheduled maintenance. If an unexpected error pops up during this maintenance window, a retry will fix the issue. Our apologies [...]
• Exact Online - Supplementary return over full year is created as supplementary return of last period (NL) 21 February 2025
  Feb 21, 16:04 CETResolved - The implemented fix has solved the issue. Our apologies for the inconvenience.Feb 21, 13:36 CETMonitoring - A fix has been implemented, and we are monitoring the results.Feb 20, 11:03 CETInvestigating - You may experience that supplementary returns you create for a full year are shown as supplementary returns for a [...]
• Digipoort (On Premise) - Not accessible and error messages after installing the newest version (NL) 21 February 2025
  Feb 21, 10:20 CETInvestigating - Currently Digipoort On Premise is not accessible after installing the newest update. You may receive error messages. We advise not to update to the latest software until more information is available. We are investigating this issue. As soon as there is more information available, we will update this status page. [...]
• Exact Globe Next - It is not possible to send VAT/ICP declaration using Digipoort (NL) 21 February 2025
  Feb 21, 10:03 CETInvestigating - Currently it is not possible to send a VAT/ICP declaration using Digipoort when working with release 424 SP31.The message "Document not found." is shown when sending a declaration through Digipoort. We are investigating this issue. As soon as there is more information available, we will update this status page. Our [...]
• Exact Online - Not possible to accept company transfer (Global) 21 February 2025
  Feb 21, 09:17 CETResolved - The implemented fix has solved the issue. You will no longer get an incorrect error message when processing your company transfer. Our apologies for the inconvenience.Feb 20, 09:49 CETMonitoring - A fix has been implemented. Company transfer can be accepted again. We are monitoring the results.Feb 18, 08:37 CETIdentified - [...]
• Exact Online Payroll - Pension components Afbouw and Natuursteen not fully updated to 2025 21 February 2025
  Feb 20, 17:35 CETIdentified - In employment conditions group NL-5701A - CAO Afbouw - CAO-personnel the pension components are not fully updated to the values of 2025. The components 5701a-025b and 5701A-032 have an old percentage Training & Development premium and an old maximum amount. In components 5701-014 and 5701-015 calculating the Disability pension use an [...]
• Exact Online - Retry-button in automatic import log results in a failed import (NL) 20 February 2025
  Feb 20, 12:56 CETResolved - The issue has been resolved. Our apologies for the inconvenience.Feb 20, 09:17 CETMonitoring - A fix has been implemented. The [Retry]-button in the automatic import log works as intended again. We are monitoring the results.Feb 19, 11:29 CETInvestigating - You may get an error 'An error occurred while importing the [...]