Status Clickker - Exact Online

Exact System Status - Incident History

• Exact Online - Delay in Codabox statements for BNP and Crelan (BE) 23 April 2025
  Apr 23, 15:48 CESTResolved - The issue has been resolved. All import files have been delivered by Codabox. Our apologies for the inconvenience.Apr 23, 15:48 CESTUpdate - The issue has been resolved. All import files have been delivered by Codabox. Our apologies for the inconvenience.Apr 23, 10:24 CESTInvestigating - You may experience a delay in […]
• Exact Online - Performance issues Exact Online (NL) 23 April 2025
  Apr 23, 14:42 CESTResolved - The issue has been resolved. There are no more performance issues via different menupaths. Our apologies for the inconvenience.Apr 22, 16:40 CESTMonitoring - A fix has been implemented and we are monitoring the results.Apr 22, 13:03 CESTInvestigating - You may experience performance issues via different menupaths. We are investigating this […]
• Exact Reeleezee - Not able to renew or preform a maintenance action for a Rabobank bank link (NL) 23 April 2025
  Apr 23, 13:03 CESTResolved - This issue has been resolved. Our apologies for the inconvenience.Apr 23, 12:37 CESTInvestigating - You may experience an error message saying 'authentication failed' when you want to perform a maintenance action or renew the consent for Rabobank bank link. We are investigating this issue. This page will be updated as [...]
• Exact Online Payroll - HOP premium calculation not calculated under 18 and with a wrong employer base. 22 April 2025
  Apr 22, 16:34 CESTIdentified - In employment conditions group NL-3301 - CAO Horeca and Related Business the components 3301-023 HOP premium employer and 3301-022 HOP premium are not calculated for employees under 18. The 3301-023 HOP premium employer also calculates over a wrong base value. We are working on a solution. Our apologies for the inconvenience.
• Exact Multivers - Mac users who have migrated to the AVD environment cannot see local folders (NL) 22 April 2025
  Apr 22, 15:46 CESTInvestigating - You may experience that you are unable to see your local folders on your Mac computer in Multivers Online after you have migrated to the AVD environment. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
• Exact Multivers - Slowness in the system for migrated AVD users (NL) 22 April 2025
  Apr 22, 15:43 CESTInvestigating - You may experience slowness in Exact Multivers after you have migrated to the AVD environment. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
• Exact Multivers - Document directories changed (NL) 22 April 2025
  Apr 22, 15:42 CESTInvestigating - You may experience that you are not able to access your attachments linked to your invoices in Multivers Online. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.