Status Clickker - Exact Online

Exact System Status - Incident History

• Exact Online - VAT percentages of the VAT codes have been unexpectedly changed (NL/Premium) 3 April 2025
  Apr 3, 17:33 CESTUpdate - A fix has been implemented to prevent this issue from happening again. This issue has affected quotations, sales- and purchase invoices, sales- and purchase orders, (fixed) entries and subscriptions in Exact Online, which were created between 4.00 and 10:30 CEST on the 2nd of April and for the Premium Editions […]
• Exact Online - Missing VAT codes (UK) 3 April 2025
  Apr 3, 17:27 CESTMonitoring - A fix has been implemented and we are monitoring the resultsApr 3, 10:52 CESTInvestigating - You may experience missing VAT codes in the masterdata and no VAT amount calculated in entries, invoices, sales- and purchase orders. We are investigating this issue. Please refrain yourself from creating invoices, entries and sales- […]
• Exact Online - Picking list / Delivery note can not be printed in Exact Online Premium (NL) 3 April 2025
  Apr 2, 15:55 CESTIdentified - The issue has been identified and we are working on a fixApr 2, 08:59 CESTInvestigating - You may get a notification [Subscription incomplete] when trying to print a picking list or a delivery note in Exact Online Premium. As a workaround, you can click [Process & Email] to open a [...]
• Exact Online - Creation of new accounts with Graydon unavailable (BE) 3 April 2025
  Apr 3, 17:01 CESTMonitoring - Graydon has let us know that they found the issue and have implemented a fix.Apr 3, 16:38 CESTInvestigating - You may experience issues when creating new accounts with the Graydon functionality. When you use this method for creating new accounts you will receive an error message stating 'Error, please contact […]
• HR & Salarisgemak – Error message when you want to create a payment (NL) 3 April 2025
  Apr 3, 15:31 CESTInvestigating - You may get an error message ‘Conversion failed when converting the varchar value to data type’ when you want to create the payments when you click create document. We are investigating the issue. There is no workaround. Our apologies for the inconvenience.
• HR & Salarisgemak - Error message for payroll journal entries export to Snelstart (NL) 3 April 2025
  Apr 3, 15:29 CESTIdentified - The issue has been identified and we are working on a fix.Apr 1, 14:41 CESTInvestigating - When you export a payroll journal entry to Snelstart you will receive the error message code 401 Access denied due to invalid key. We are investigating this issue. Our apologies for the inconvenience.
• Exact Online - Invalid error 'trackstatus: error' when sending invoices through PEPPOL (NL/BE) 3 April 2025
  Apr 3, 09:48 CESTResolved - The issue has been resolved and the affected invoices can now be send via PEPPOL through the history. [Sales > Invoices > Sales invoices > History > Select the invoice > Send via Peppol]. Our apologies for the inconvenience.Feb 18, 09:22 CETIdentified - This issue has been identified and we […]